Returns and refunds
Franchini Gioielli has a 15-day return policy. The 15 days are considered starting from product-reception day. The policy applies both to refund and to free exchange.
To return a product, follow these steps:
- Put your item back in its original packaging.
- Send the item back with the courier service of your choice to:
Franchini Gioielli Snc
Corso Francia 1/M
Rivoli (TO) Italia 10098
- As soon as we receive your return, we will handle the refund of your purchase or the product exchange.
- Let us know your IBAN code on which you want the refund.
- Call or whats-app us for any inquiry.
We remind that the customer is personally responsible for the reduction of value of the product in case of misusage of the product for purposes it is not intended for.
Return delivery costs are to be covered by the client. The refund will be done via bank transfer, regardless of the original payment method.